AMPMGT608 - Benchmark to manage and improve workplace performance Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AMPMGT608 Mapping and Delivery Guide Benchmark to manage and improve workplace performance
Version 1.0 Issue Date: May 2024
Qualification
-
Unit of Competency
AMPMGT608 - Benchmark to manage and improve workplace performance
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting
X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners
Student Learning Resources
Handouts Activities
Slides PPT
Assessment 1
Assessment 2
Assessment 3
Assessment 4
Elements of Competency
Performance Criteria
Element: Identify the need for benchmarking
Identify benchmarking as a tool for achieving strategic goals in workplace planning processes
Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement
Analyse competitors' products or processes to identify the need for improvement
Analyse company processes to determine potential improvements to efficiency
Analyse regulatory requirements to identify the need for improvement
Element: Prepare for benchmarking
Determine scope and parameters of the benchmarking exercise according to workplace priorities and plans
Estimate benchmarking resource requirements and include in budgets and operational plans
Plan benchmarking strategies around realistic timeframes and workplace planning cycles
Identify and plan software, communication and mathematical requirements
Develop benchmarking goals in consultation with stakeholders
Select benchmarking teams according to agreed criteria
Confirm team roles and responsibilities, and deliver training accordingly
Schedule and document benchmarking activities following consultation with stakeholders
Establish and agree criteria for internal and external benchmarking with benchmarking team
Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise
Develop cooperative and open relationships with benchmark partners
Element: Undertake benchmarking activity
Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders
Develop statistical analysis and measurement frameworks
Develop and agree problem-solving processes
Analyse and document own workplace or department functions, processes and operations according to agreed criteria
Analyse and document benchmarking partners functions, processes, operations and performance outcomes
Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps
Communicate comparisons or benchmarking reports to benchmarking partners according to agreement
Develop strategies for change from analysing and evaluating divergences and gaps
Element: Capitalise on benchmarking outcomes
Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes
Build customer consultation and feedback into continuous improvement processes
Support workplace personnel during the change process
Measure and report improvements resulting from benchmarking processes to stakeholders
Use benchmarking information to develop the workplace's competitive advantage and market profile
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Identify benchmarking as a tool for achieving strategic goals in workplace planning processes
Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement
Analyse competitors' products or processes to identify the need for improvement
Analyse company processes to determine potential improvements to efficiency
Analyse regulatory requirements to identify the need for improvement
Determine scope and parameters of the benchmarking exercise according to workplace priorities and plans
Estimate benchmarking resource requirements and include in budgets and operational plans
Plan benchmarking strategies around realistic timeframes and workplace planning cycles
Identify and plan software, communication and mathematical requirements
Develop benchmarking goals in consultation with stakeholders
Select benchmarking teams according to agreed criteria
Confirm team roles and responsibilities, and deliver training accordingly
Schedule and document benchmarking activities following consultation with stakeholders
Establish and agree criteria for internal and external benchmarking with benchmarking team
Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise
Develop cooperative and open relationships with benchmark partners
Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders
Develop statistical analysis and measurement frameworks
Develop and agree problem-solving processes
Analyse and document own workplace or department functions, processes and operations according to agreed criteria
Analyse and document benchmarking partners functions, processes, operations and performance outcomes
Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps
Communicate comparisons or benchmarking reports to benchmarking partners according to agreement
Develop strategies for change from analysing and evaluating divergences and gaps
Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes
Build customer consultation and feedback into continuous improvement processes
Support workplace personnel during the change process
Measure and report improvements resulting from benchmarking processes to stakeholders
Use benchmarking information to develop the workplace's competitive advantage and market profile
Forms
Assessment Cover Sheet
AMPMGT608 - Benchmark to manage and improve workplace performance
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
AMPMGT608 - Benchmark to manage and improve workplace performance
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent