Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

AMPMGT608 Mapping and Delivery Guide
Benchmark to manage and improve workplace performance

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency AMPMGT608 - Benchmark to manage and improve workplace performance
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify the need for benchmarking
  • Identify benchmarking as a tool for achieving strategic goals in workplace planning processes
  • Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement
  • Analyse competitors' products or processes to identify the need for improvement
  • Analyse company processes to determine potential improvements to efficiency
  • Analyse regulatory requirements to identify the need for improvement
       
Element: Prepare for benchmarking
  • Determine scope and parameters of the benchmarking exercise according to workplace priorities and plans
  • Estimate benchmarking resource requirements and include in budgets and operational plans
  • Plan benchmarking strategies around realistic timeframes and workplace planning cycles
  • Identify and plan software, communication and mathematical requirements
  • Develop benchmarking goals in consultation with stakeholders
  • Select benchmarking teams according to agreed criteria
  • Confirm team roles and responsibilities, and deliver training accordingly
  • Schedule and document benchmarking activities following consultation with stakeholders
  • Establish and agree criteria for internal and external benchmarking with benchmarking team
  • Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise
  • Develop cooperative and open relationships with benchmark partners
       
Element: Undertake benchmarking activity
  • Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders
  • Develop statistical analysis and measurement frameworks
  • Develop and agree problem-solving processes
  • Analyse and document own workplace or department functions, processes and operations according to agreed criteria
  • Analyse and document benchmarking partners functions, processes, operations and performance outcomes
  • Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps
  • Communicate comparisons or benchmarking reports to benchmarking partners according to agreement
  • Develop strategies for change from analysing and evaluating divergences and gaps
       
Element: Capitalise on benchmarking outcomes
  • Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes
  • Build customer consultation and feedback into continuous improvement processes
  • Support workplace personnel during the change process
  • Measure and report improvements resulting from benchmarking processes to stakeholders
  • Use benchmarking information to develop the workplace's competitive advantage and market profile
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify benchmarking as a tool for achieving strategic goals in workplace planning processes 
Analyse customer requirements, perceptions and satisfaction data to identify the need for improvement 
Analyse competitors' products or processes to identify the need for improvement 
Analyse company processes to determine potential improvements to efficiency 
Analyse regulatory requirements to identify the need for improvement 
Determine scope and parameters of the benchmarking exercise according to workplace priorities and plans 
Estimate benchmarking resource requirements and include in budgets and operational plans 
Plan benchmarking strategies around realistic timeframes and workplace planning cycles 
Identify and plan software, communication and mathematical requirements 
Develop benchmarking goals in consultation with stakeholders 
Select benchmarking teams according to agreed criteria 
Confirm team roles and responsibilities, and deliver training accordingly 
Schedule and document benchmarking activities following consultation with stakeholders 
Establish and agree criteria for internal and external benchmarking with benchmarking team 
Identify internal and external benchmarking partners or sources, according to the scope, parameters and goals of the benchmarking exercise 
Develop cooperative and open relationships with benchmark partners 
Identify and negotiate logistical requirements and impacts of the benchmarking exercise with stakeholders 
Develop statistical analysis and measurement frameworks 
Develop and agree problem-solving processes 
Analyse and document own workplace or department functions, processes and operations according to agreed criteria 
Analyse and document benchmarking partners functions, processes, operations and performance outcomes 
Compare performance to identify compatibility of measurement data, commonalities, trends, differences and gaps 
Communicate comparisons or benchmarking reports to benchmarking partners according to agreement 
Develop strategies for change from analysing and evaluating divergences and gaps 
Identify opportunities for using benchmarking and benchmarking data in continuous improvement processes 
Build customer consultation and feedback into continuous improvement processes 
Support workplace personnel during the change process 
Measure and report improvements resulting from benchmarking processes to stakeholders 
Use benchmarking information to develop the workplace's competitive advantage and market profile 

Forms

Assessment Cover Sheet

AMPMGT608 - Benchmark to manage and improve workplace performance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AMPMGT608 - Benchmark to manage and improve workplace performance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: